Mentoring

MENTORING COURSE

This course is accredited by the ETDP Seta and covers unit standards 114215 at NQF level 4 worth 3 credits. Duration: 3 days

COURSE OBJECTIVES

The broad aim of this course is to introduce participants to key knowledge, attitudes and skills pertaining to mentoring and coaching in the business environment. 

The main reasons why organizations need mentoring activities are as follows:

  • To maximize knowledge transfer
  • To increase the skill levels
  • For succession planning
  • To maximize knowledge transfer
  • Coaching & Mentoring provides a learning channel that effectively transfers knowledge within the organization
  • Critical knowledge is maintained in the organization
  • Contextual learning is evident
  • To increase skill levels
  • The coaches and mentors can very effectively transfer core skills
  • Customization of skills in relation to the core activities of the business is retained
  • Cross training of staff can be achieved
  • For succession planning
  • The ability for the organization to identify ‘fast track’ candidates and prepare them for new jobs is enhanced by coaching & mentoring
  • Coaching & Mentoring can ensure continuity of performance when key staff leave the organization because core skills have been transferred

Benefits to the Mentor can be described as:

  • Job Satisfaction
  • Further development of own skill level
  • Involvement in strategic activity

Benefits to the Employee can be characterized as:

  • Increase in skill level
  • Access to detailed knowledge
  • Individual attention in terms of training and development
  • Career path progression

Benefits to the Organization can be classed as:

  • Retention of staff
  • Increased skill and knowledge levels
  • Succession planning
  • Competitive advantage through better people
  • Maximum utilization of human resources

COURSE OUTCOMES

Upon completion of this course you will be able to define the key concepts associated with Mentoring and you will be able to:

  • Understand the basic processes behind mentoring
  • Have the ability to introduce mentoring into the organization
  • Understand the benefits of mentoring in the Organization
  • Identify opportunities for mentoring
  • Understand the nature of the relationships that must be managed in any  mentoring program
  • Use the knowledge for the overall benefit of the organization
  • Explain the importance of knowledge in mentoring
  • Use questioning techniques to identify needs of learner
  • Explore the values and attitudes necessary for  mentoring
  • Give the constitutional and legislative context of mentorship
  • Give honest feedback and encourage learners to develop a self-critical approach
  • Explain how to set up, monitor and evaluate a mentorship programme
  • Prepare strategies around cross-cultural mentoring

COURSE CONTENT

MODULE 1: SELF AWARENESS

  • Defining self-awareness
  • Holistic development model

MODULE 2: THE JOURNEY

  • What is the difference between mentoring and coaching
  • Definitions of Mentoring
  • Types of mentor / coach / trainee relationships
  • Situational leadership
  • The individual work plan – contents
  • The key performance indicators
  • Summary of process of setting KPI’s
  • Stewardship delegation
  • The case for delegation: letting go of things others can do
  • Barriers to delegation
  • Delegation definitions
  • When not to delegate

MODULE 3: THE CONVERSATION

  • Preparing a mentoring plan
  • Questioning skills
  • Probing
  • Listening is a skill, and art and a discipline

MODULE 4: THE RELATIONSHIP

  • Feedback skills
  • Some criteria for useful feedback
  • Receiving feedback
  • Monitoring and recording the results
  • The constitutional & legislative context of mentoring and coaching
  • Roles and responsibilities of mentees
  • Challenges posed by formal mentorship programmes

MODULE 5: ONGOING MENTORING

  • Starting with yourself
  • Personal attributes required of a mentor or coach
  • The values and attitudes necessary for mentors and mentees
  • The roles and responsibilities of mentors
  • Seven types of mentor assistance
  • Getting started – How to set up, monitor and evaluate a mentorship programme
  • Mentoring skills and strategy – Cross-cultural and cross-gender mentoring
  • Overcoming obstacles & challenges to mentorship programmes
  • Overcoming obstacles to ensure successful mentoring
  • The phases of the mentoring relationship
  • Mentoring success & failure factors

MODULE 6: TALENT MANAGEMENT: IDENTIFYING SKILLS

  • GAPS & DEVELOPMENT NEEDS
  • Employee learning and development
  • Management development
  • Career development

MODULE 7: RECORD THE RESULTS OF THE TRAINING NEEDS

  • Training needs analysis
  • Record the developmental needs of staff
  • Relate the development needs to the career development paths

MODULE 8: COMPILE A PEOPLE DEVELOPMENT PLAN FOR YOUR PROTEGES

  • Finding the right course for the individual or team
  • Talent management and people development

COURSE COSTING

Total fees: R2900 per learner

Fee covers the following items:

  • Learning material
  • Learner Portfolios
  • Facilitation and Assessment.
  • ETDP SETA Statement of Results
  • Certification

WHO THIS COURSE WILL BENEFIT

  • ODETDP Practitioners
  • Facilitators
  • Educators and Mentors in the workplace.